Factory Reset

4.49K viewsNavigationsat nav freezing up


I have a new renault master van and the sat nav has started freezing up and wont connect to my phone which has always been connected, the only way round it is to do a factory reset which is now once a week or so, please can anyone shed any light on this for me?? as you can imagine doing a factory reset and losing all stored settings and places when i travel all over the world for work is getting quite frustrating now.


Answered question


Can you please tell us what kind of multimedia system / software you have in your vehicle? It’s difficult to find a solution without more details.

The problem that you’ve described above might be due to different factors (check out our Help page with the FAQ)

  • your multimedia system / software / navigation is not up to date, you need to update it to the latest version
  • your mobile phone is not combatible with your multimedia system: check out the phone compatibility here
  • your phone needs to be connected properly to your multimedia system.

For this, please consult the page Help.

The problem can be also related to your phone or to a technical issue.

Best regards,


Answered question
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