R Link 2 Indicator Sound Volume – In my Kadjar

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Can anyone tell me how i turn up the Indicator sound volume –  I have done it from user settings and system volume menu’s but every time i turn it up to 3 it immediately defaults down to 2,    The dealer told me it should stay at 3 for the Journey  and i have e only had the car for 2 days so i am not impressed with there response so far.  ,   I have checked for updates and there are none available for my system

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