R-Link Bluetooth Connection Issues

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Hello everyone – Just joined the forums and hoping that someone can help me out!

I bought my 2017 Megane Dynamique S-NAV a few months ago and i was using my iPhone 7 to play Spotify through the R-Link System and it worked perfectly and i could even make and receive phone calls.

I upgraded my phone to the iPhone XR but now whenever i try to play my Spotify through the R-Link system the play and pause buttons on the Spotify app change every half second as if something is stopping the music.

I have fully upgraded my R-Link system according to my VIN number from the Renault website, removed and reinstalled Spotify and even soft reset my iPhone but still no joy.

Any ideas?

R-Link software version – 2.2.19.300
IOS Version – 12.3.1

Answered question

The problem, it seemed, is an error in the Renault R-link2 firmware that do not allow iPhone users to stream music if there is no songs in the phones library (Music). You just need one song in your library then it will work.

The fastest way is to just buy a song in iTunes and then download it to the phone. It takes no more than a minute and your good to go. If you previously have bought an album etc then you may download for free again.

This is how it should look after you’ve fixed the issue – i just tried this and it solved the problem.

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I have the same problem with my Pixel 3a with Android 11. And it relates to any app that streams sound (Google Podcast, Spotify, Youtube Music). It used to work and it just stopped at some point. Phone calls, or conference calls via Zoom or Google Meets work fine.

Is anyone from Renault in this place?

Edited answer
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Have you ever try to refresh Spotify or restart your phone? Sometimes the problem should due to the unstable network connection. You can connect to new wifi or data and have a try. Actually, Spotify not allows you to download songs to other app and listen to the music without the app itself even you have already been a Premium user. My friend just told me that I can use Spotify Music Converter to get the songs from Spotify and convert the songs to mp3. In this way, I can keep the songs forever offline. No need to worry about the network connection anymore. The tool is from DumpMedia. I will go and try its 30 days free-trial on my Mac.

Changed status to publish
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I have tried some of the tips from the replies. Those tools seems the same type products as my Spotify Audio Converter. But Mine AudKit runs much faster. A 100-song playlist is downloaded in just 10 mins.

Answered question
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Well, I’m not sure about the reasons that cause this problem. But for me, I really like to download Spotify songs to MP3 with this Spotify Converter Mac, and then I can listen to them on any device and keep them forever. The download speed is fast and the sound quality is the same as the original ones.

Answered question
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I think it is because Spotify not allows you to play songs without itself. It is not about the problem of your own system. Spotify has drm protection, so you cannot play the songs on other device even if you pay for the Spotify Premium. It is important to find converter that remove drm protection. I have used DumpMedia Spotify Music Converter, it is a good choice and easy to operate. It also has a 15 days free-trial on windows. You are free to try it before buying this converter and keep the songs forever.

Answered question