R-Link disconnecting when using LG G8s ThinQ phone

5.35K viewsPhone Pairingdisconnect Lg G8S R-LINK 2
1

My new LG G8s ThinQ keep connecting / disconnecting the entire time. I have done all the latest updates of the R-Link firmware, but the issue still remains.  Have deleted and paired the device several times, but still the same result.

Answered question

The LG 8 Thin Q is on the supported list. Only difference between LG8 and LG8s is the screen quality. The LG in running Andriod 9, Kernel version 4.14.83 updated to the latest build PKQ1.190302.001. The R-Link is running on the latest version. The LG 8 is using Bluetooth ver 5.0. Discussing this with the local Renault call center did not resolve any of my issues. The older LG K10 works perfect . So it seems that the issue is the support from Renault on Bluetooth ver 5.0 . So the question is, when will Renault release a R-Link version that supports Bluetooth ver 5?

0

I possibly found a solution. Disable all data sync on your phone, messages, contacts, call history. I don’t get the dropped connection anymore…

(You don’t need this data as you can use Android auto)

Answered question
0

Did you find a solution to this issue? (I have the exact same problem with my Pixel 4)

Answered question
0

Same Problem with my RLINK2 in my Megane. I will sell the sh***y Car. Never have seen a worse Support. There should be regular updates to provide every new phone working just fine if you pay 40 k for this ****

Answered question
0

Hello robcam,

Maybe your phone isn’t supported by your sytem. You can check the compatibility of your phone and your system here : https://easyconnect.renault.co.uk/phone-pairing

Hope it helps,

Yann

Answered question