Radio will not turn off after update

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After doing the 6/4/19 R-Link update the radio will not switch off the TomTom icon is just repeating on screen.

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I know this is an old post, but I have a similar problem. Mine wont turn off after trying to syncronise an usb stick with media nav.
How did you get it to turn off?

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I have just had this same experience on my Zoe. After three hours, the radio would not turn off, could not adjust volume, could not mute it. Continuous scrolling TomTom. Cable was plugged in and not charging. Removed cable and after an hour, radio and screen finally turned off. Upon turning on, live services were again working but not yet the time. But the car is in a garage with no GPS satellites so that will presumably come good later.

Regards,
Dave

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Hello,

Please try to do the actions below:

  • Stop the engine
  • Leave your vehicle and lock the doors (for electric vehicles: charging cable must be unplugged) until R-LINK shut down

This operation can take up to 40 minutes.

At next start of the vehicle, the update will be completed, and the system will be operational, as soon as GPS signal will be found 

Regards,

Karina

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