Tom Tom Live Traffic

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I want to renew my expired Tom Tom Live which was active when i bought my used scenic in June 2019 its a 2014 model however Tom Tom say its not possible to renew after I had purchased the package on line they inform me that Vodafone will have ceased the sim in the car and its not possible as the vehicle has not taken up the service previously however it was working when i bought the car and the sat nav system kept asking me to renew until it expired it was working.can you help?

Answered question
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Hello sat2light, laryel,

If your TomTom Live services are expired and you want to renew it, here is the procedure via the TomTom HOME application :

1) Start the TomTom Home Application.

2) Insert your SD card.

3) Log in to your account.

4) On the Main Menu select the “Add Traffic, Voices and Other Services” option, and then the “Live Services” option and follow the steps described in order to purchase the service.

If this procedure doesn’t work on the R-LINK store, further information and purchase options can be found here – http://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/renault/

Remember this is a service provided by Carminat TomTom that’s why you can access it through their website. There is another link : https://www.tomtom.com/en_gb/in-dash-navigation/carminat-tomtom-live/

If you don’t live in the UK, please tell me your country of residence so I can give you the proper light.

Sorry for the inconvenience of not providing the right link before, hope it helps.

Yann

Changed status to publish
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Hello,

TomTom Live is another service independant from yout Renault Multimedia system. You can try to find some help here : https://uk.support.tomtom.com/app/results/locale/en_GB

Hope it helps. Best regards,

Chloé

Posted new comment

Hello Chloe, Sorry but your response is totally not correct to us as customers. We are trying to renew our abonnement trough the Rlink web store – AND IT IS NOT possible. Please do not send us to search for help from other sites as you are the SPOC for us and not the others. Please for your feedback.
Thank you.