Video playback & Upgrade to Ver. 1.0.13.2 or 1.0.13.3

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Hi sir,
I have Renault duster (2019) which has New Media Nav Evolution running on 1.0.13.1 which supports video playback but I and unable to play video. Also I want to upgrade my system to version to 1.0.13.2 or 1.0.13.3 (Whichever is latest) but when i searched over internet I found the toolkit which updates Media Nav requires me to plug a pen drive into my car and select Nav or maps but in my car’s home meny there are only four options i.e Phone, Media, System and Radio. Drive Eco 2 and Nav options are missing. Please help ne enabling video playback and upgrade my systems firmware.

regards.

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