KarinaK | Reputations

KarinaK 235 Reputation
Posted an answer
2011 Scenic Driver Door issues

Hello, This forum is dedicated only for Multimedia & Connected services questions. As you have an issue with your door locking, you should contact your dealer to resolve it. 😉 Thanks & Regards,...

2 days ago 5
Posted an answer
Parking sensor sound

Please pricise your Multimedia system

2 days ago 5
Posted an answer
ZE Online account stopped working

You should now use the MY Renault App to use your Z.E. Connected Services You can it from the Apple Store or Google Play. You should also create MY Renault account and synchronize your vehicle with VIN...

24 June 2019 5
Posted an answer
Apple CarPlay

Bonjour Mathilde, La fonctionnalité Apple Carplay sur le système R-Link n'est pas disponible. Pour le moment, ce n'est pas possible de la bénéficier. Karina

21 June 2019 5
Posted an answer
non compatibilité de mes samsung j5 2016 et j 7 2016, kadjar rlink 2

Bonjour, Renault teste pour vous plusieurs fois par an un large panel de téléphones pour s'assurer de la compatibilité des différentes fonctionnalités disponibles à bord. Pour s’assurer que vos...

17 June 2019 5
Posted an answer
Android Auto Pixel 3 XL

Hello, Yes, Renault tests, several times per year, a wide range of phones with our Multimedia systems to ensure the compatibility of the various features available on board.  Your phone may not have...

17 June 2019 5
Posted an answer
Multi media

Hello David, You should update your R-LINK system to resolve this problem. Go to Renault EASY CONNECT :https://easyconnect.renault.co.uk/software-upgrade/r-link-evolution  Enter the VIN of your vehicle...

17 June 2019 5
Posted an answer
R-Link Bug Fix

Hello, You should go to Renault EASY CONNECT to update your system :https://easyconnect.renault.co.uk/software-upgrade/r-link-evolution Enter the VIN of your vehicle to confirm if it qualifies for...

13 June 2019 5
Posted an answer
Replacement of back seats floor mats

Hello Nick, I think you should ask your local dealer about the cost of floor mats. In fact, this forum is dedicated to the Multimedia 🙂 Karina

6 May 2019 5
Posted an answer
Satellites not found on Clio 2016

Hello, You should update your R-LINK system : https://easyconnect.renault.co.uk/software-upgrade/r-link-evolution Karina

6 May 2019 5
Posted an answer
Reverse camera stopped working

Hello, To update your Carminat TomTom, Go to EASY CONNECT https://easyconnect.renault.co.uk/software-upgrade/carminat-tomtom Enter the serial number (ex: VF1RFA ...) VIN to 17 characters of the...

18 April 2019 5
Posted an answer
Reverse camera stopped working

Hello, To update your Carminat TomTom: In the vehicle, turn off the Carminat TomTom system, then remove the SD card  On the computer, go to Renault EASY CONNECT: https://easyconnect.renault.co.uk/software-upgrade/carminat-tomtom. ...

18 April 2019 5
Posted an answer
problème de mise a jour

Bonjour, Pouvez-vous, s'il vous plaît, me donner plus d'information: Quel système Multimédia vous avez ? Merci Cordialement, Karina

17 April 2019 5
Posted an answer
Radio will not turn off after update

Hello, Please try to do the actions below: Stop the engine Leave your vehicle and lock the doors (for electric vehicles: charging cable must be unplugged) until R-LINK shut down This operation...

15 April 2019 5
Posted an answer
Clio software update

Hello, You can find all information on the site Renault EASY CONNECT: https://easyconnect.renault.co.uk/software-upgrade/r-link-evolution Here are the system update procedure for R-LINK On your computer: ...

12 April 2019 5
Posted an answer
mise à jour rlink2 du 6 avril 2019

Bonjour, Si vous avez R-LINK 2, vous ne devrez pas faire cette mise à jour. Par contre, je vous conseille d'aller sur https://easyconnect.renault.fr/software-upgrade/r-link-evolution  et entrer le...

9 April 2019 5
Posted an answer
R-LINK 2 (from 2.2.x R-Link 2 to version 3.3.x).

Hello, Today, it is not possible to switch between generations of R-LINK 2 (from generation 2 to 3 or 7) Regards, Karina

8 March 2019 5
Posted an answer
Message UPDATE ESSENTIAL before 6th April 2019 downloads OLD Version of s/w

Hello Bob, The software update is important for R-LINK and R-LINK Evolution systems. Your system is R-LINK 2. It is not concerned for this update. Best regards, Karina

26 February 2019 5
Posted an answer
app my renault

Bonjour, L'Application MY Renault sera disponible bientôt. Cordialement, Karina

18 February 2019 5
Received an upvote
réplication smartphone / Rlink2

Bonjour , Pour repliquer votre smartphone, vous devez avoir l'app Android Auto ou Apple CarPlay. Si vous avez Android -> télécharger l'app Android Auto en suivant les instructions sur le téléphone....

5 February 2019 10
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