Yann | Answers

Yann 663 Reputation

Hello MrKiwi, I contacted the engineer team who told me you need to call the customer service of your country. If you don’t know the number, tell me the country you live in and I’ll give you the information....

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Hello Siemons, the engineer team told me that the Toolbox installation should work if you have the 1.7.3 version. There should be a warning message during the installation telling you that the application...

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Hello Patrick, we're sorry that you encounter some downloading issues. Did you manage to download it completely, or does it stop before the end ? Regards, Yann

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Hello Siemons, I have forwarded your question to the right person. I'll reach out to you as soon as I hear from them. Regards, Yann

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Hello, you need to download either Android Auto or Apple CarPlay applications depending on what phone you have. This is how to proceed if you have Android : Pairing your Android phone with R-LINK 2...

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Hello Chevy, Maybe your Carminat system requires an update ? You can check on this link :https://easyconnect.renault.co.uk/software-upgrade/carminat-tomtom Otherwise, please reach out to TOMTOM Carminat...

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Hello robcam, Maybe your phone isn't supported by your sytem. You can check the compatibility of your phone and your system here : https://easyconnect.renault.co.uk/phone-pairing Hope it helps, Yann

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Hello, for your Bluetooth issue, try to reset the settings so that both your media system and your phone don't automatically pair, and start the whole pairing process again. It could fix your problem....

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Hello tjb, do you have a multimedia system alongside your R-Plug&Radio+ ? It could be an update issue, but for R-Plug & Radio+ the update can only be done at your local dealer. Hope it helps,...

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Hello Vinsent, this forum is dedicated about helping on multimedia systems, this is not the right place to provide an answer to your question. I invite you to contact your local customer service. If you...

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