Yann | Reputations

Yann 663 Reputation
Posted an answer
R-Link Toolbox and Apple MacOS 10.15

Hello Siemons, the engineer team told me that the Toolbox installation should work if you have the 1.7.3 version. There should be a warning message during the installation telling you that the application...

6 November 2019 5
Posted an answer
Navigation near location on maps is wrong

Hello Patrick, we're sorry that you encounter some downloading issues. Did you manage to download it completely, or does it stop before the end ? Regards, Yann

6 November 2019 5
Posted an answer
R-Link Toolbox and Apple MacOS 10.15

Hello Siemons, I have forwarded your question to the right person. I'll reach out to you as soon as I hear from them. Regards, Yann

31 October 2019 5
Posted an answer
Screen mirroring in Kadjar 2019 ?

Hello, you need to download either Android Auto or Apple CarPlay applications depending on what phone you have. This is how to proceed if you have Android : Pairing your Android phone with R-LINK 2...

30 October 2019 5
Posted an answer
2010 Megane Cabriolet sat nav not reading correct location

Hello Chevy, Maybe your Carminat system requires an update ? You can check on this link :https://easyconnect.renault.co.uk/software-upgrade/carminat-tomtom Otherwise, please reach out to TOMTOM Carminat...

30 October 2019 5
Posted an answer
R-Link disconnecting when using LG G8s ThinQ phone

Hello robcam, Maybe your phone isn't supported by your sytem. You can check the compatibility of your phone and your system here : https://easyconnect.renault.co.uk/phone-pairing Hope it helps, Yann

30 October 2019 5
Posted an answer
Rplug&Radio+ Bluetooth issue

Hello, for your Bluetooth issue, try to reset the settings so that both your media system and your phone don't automatically pair, and start the whole pairing process again. It could fix your problem....

30 October 2019 5
Posted an answer
Whats wrong with R-Plug& Radio+ media system

Hello tjb, do you have a multimedia system alongside your R-Plug&Radio+ ? It could be an update issue, but for R-Plug & Radio+ the update can only be done at your local dealer. Hope it helps,...

30 October 2019 5
Posted an answer
Service ‘ABC’ description

Hello Vinsent, this forum is dedicated about helping on multimedia systems, this is not the right place to provide an answer to your question. I invite you to contact your local customer service. If you...

30 October 2019 5
Received an upvote
23 October 2019 10
Commented on a post

Hello Airy, you contact your customer service at this number : 0800-0303* Maandag – Vrijdag 8.30u -17.00u And by mail at this adress : Multimedia.Helpdesk@Renault.nl Hope it helps, regards, Yann

18 October 2019 2
Posted an answer
i cant install R.S. Monitor on my 2020 Megane RS!!!

Hello, I will contact the engineer team and ask them about your issue. I will reach out to you as soon as I have information. Sorry for the inconvenience. Yann

17 October 2019 5
Posted an answer
Megane, no data connection

Hello MrKiwi, I contacted the engineer team who told me you need to call the customer service of your country. If you don’t know the number, tell me the country you live in and I’ll give you the information....

17 October 2019 5
Posted an answer
Price of map updates

Hello Katshier, Here is a link that will help you : https://www.tomtom.com/en_au/drive/maps-services/shop/travel-map/map-of-the-world/ Cheers, Yann & Chloe

17 October 2019 5
Posted an answer
ein Media Nav Evolution (V1) gegen ein Media Nav Evolution (V2) umzutauschen

Hello Herlt, We understood the meaning of your question but we cannot provide an answer in German, although we will try to answer in English. Unfortunately, these 2 devices (Media Nav V1 and Media Nav...

17 October 2019 5
Posted an answer
end with “license error” in map update

Hello Airy, the engineer I was in contact told me you need to call the customer service of your country. If you don't know the number, tell me the country you live in and I'll give you the information....

15 October 2019 5
Answer was selected as best
Bluetooth and DAB Connected Problem

Hello ElkyD, can you tell me what's your version of iPhone and your R-LINK version ? It could impact your situation. You can check the phone pairing to see if it helps : https://easyconnect.renault.co.uk/phone-pairing...

12 October 2019 10
Received an upvote
11 October 2019 10
Posted an answer
end with “license error” in map update

Hello Airy, I contacted the engineer team to ask them about your issue on your "license error". I’ll reach out to you as soon as I have any more news. Yann

11 October 2019 5
Posted an answer
Map update RLink 2

Hello Martin, I contacted the engineer team to ask them your question. I'll reach out to you as soon as I have any more news. Yann

10 October 2019 5
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