Yann | Reputations

Yann 830 Reputation
Posted an answer
handsfree disconnects

Hello Pavel, this is a known compatibility issue between iOs 13.1 and R-LINK 2. You need to update your iPhone to iOs 13.2 and the problem will be solved. Thanks, Yann

16 January 2020 5
Posted an answer
How to buy Medianav Evo v2 system

Hello Abi, EASY CONNECT forum is a website dedicated to multimedia support. Since you need to buy a physical system I'm afraid I can't help you. You can try to reach India customer support at this number...

16 January 2020 5
Posted an answer
Tomtom stopped working shows egg timer

Hello Donnabird, can you tell me more about this ? What's your vehicle, your multimedia system ? It could help me pinpoint what's wrong. Thanks, Yann

16 January 2020 5
Posted an answer
update R-Link 2 from version 2.2.17.803 to 2.2.19.30x fails

Hello Stevy, Make sure that your USB device is properly formated in FAT32. You can perform the software upgrade if you follow this link : https://easyconnect.renault.co.uk/software-upgrade/r-link2...

16 January 2020 5
Posted an answer
Media Nav wont turn off

Hello casperD, what is your vehicle and can you tell which version of Media Nav do you have ? That information could help me to resolve your issue. Thanks

16 January 2020 5
Posted an answer
Maps not found after update

Hello zero, I'm really sorry for your inconvenience. Did you try the whole process with another SD card ? That way we could determine if the problem is from it, or at least eliminate this option as a...

23 December 2019 5
Posted an answer
Hands free problems?

Hello Shelley, you didn't tell me which system you have, but I assume you have R-LINK 2 since there are known issues between R-LINK 2 and the latest iPhones on the market. To fix the problem, you need...

23 December 2019 5
Posted an answer
Radio turning itself on when switching off engine

Hello NMenzies, what's your current system ? If the problem persists, I suggest you to reach out to your customer service support. I can provide you the right number to call if you tell me your country...

23 December 2019 5
Posted an answer
Samsung Note 10 plus 5g

Hello, the only way to ugrade your 2.2 version to a 3.3 one is at the garage. I'm not sure whey they couldn't help you. On this website you will only find updates for your current version. Regards,...

23 December 2019 5
Posted an answer
Éclairage de la dalle

Bonjour barbin, pouvez-vous préciser votre problème ? Quel est votre système ? Votre véhicule ? Merci, Yann

23 December 2019 5
Posted an answer
non-compatibilité Nokia 7 Plus – R-Link 2

Bonjour Jan, vous pouvez vérifier la compatibilité entre votre téléphone Android et votre système R-LINK 2 en vous rendant sur ce lien : https://easyconnect.renault.fr/phone-pairing Il existe des...

23 December 2019 5
Posted an answer
Déconnexion BlueTooth suite mise à jour Android

Bonjour Aurigod, vous pouvez vérifier la compatibilité entre votre téléphone Android et votre système R-LINK 2 en vous rendant sur ce lien : https://easyconnect.renault.fr/phone-pairing Il existe...

23 December 2019 5
Posted an answer
Download manual

Hello Rehman, you can download the manual on this link : https://www.renault.co.uk/renault-easy-connect/faq-media-nav-evolution.html Scroll down the page and you'll see the guides section. Hope it helps....

23 December 2019 5
Posted an answer
Rlink virus

Hello Katrina, I haven't heard about this virus you mention. Could you elaborate ? Thanks Regards, Yann

20 December 2019 5
Posted an answer
Power disconnection on R-link

Hello, do you mean that your R-link multimedia system is powered off when you start your vehicle ? Just in case, you don't need a code when you power it up. Yann

20 December 2019 5
Posted an answer
Samsung Galaxy S9 unable to connect to R-Link 2

Hello, you can check the compatibility between your phone and your R-LINK 2 here : https://easyconnect.renault.co.uk/phone-pairing Hope it helps, Yann

20 December 2019 5
Posted an answer
iPhone 11Pro Bluetooth drop out.

Hello Streets, it's a known issue with iOS 13.1, you should update your iPhone to iOS 13.2 and it should work fine. Regards and merry christmas, Yann

20 December 2019 5
Posted an answer
Logiciel Esay connect updater

Bonjour, le logiciel "EASY CONNECT Updater" pour EASY LINK sur PC sera disponible prochainement. Vous pouvez également surveiller les mises à jour de votre système grâce à l'Auto-Update. Voici une...

16 December 2019 5
Received an upvote
Koleos II – activation of the on-board services

Hello Asqard, I think you need to activate the services, if the previous owner never did it, that's probably why you can't access them. Here is how you can do : Turn on your R-LINK 2, go to the main...

10 December 2019 10
Posted an answer
Tom Tom Live Traffic

Hello sat2light, laryel, If your TomTom Live services are expired and you want to renew it, here is the procedure via the TomTom HOME application : 1) Start the TomTom Home Application. 2) Insert your...

5 December 2019 5
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